The Operations Division provides desktop support to all city employees on the city’s network, including hardware, software, and operating systems, through the Help Desk program. Maintaining the city’s business server hardware and the Uninterruptible Power Supply (emergency power for city’s computers) is an essential function of the division. Operations also performs daily backups of critical systems data and maintains offsite backup copies of critical data.

Ongoing Activities and Projects

• Provide desktop support to all city employees on the city's network, including hardware, software, and operating systems
• Maintain UPS for all critical computer equipment
• Provide technical support for approximately 1,200 desktop devices and 400 peripheral devices
• Run nightly, weekly, monthly, and annual backups of city data and manage offsite storage
• Provide Help Desk support citywide; approximately 4,200 calls annually
• Support night and weekend computer operations for all library branches and public safety
• Replacement of 400 desktop computers citywide
• SAN design, implementation and virtualization
• Conduct Business Risk Analysis in preparation for Disaster Recovery Plan