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Customer Service Questionnaire

In our effort to provide the highest level of professional services we invite you to participate in our Customer Service Questionnaire. The Building and Safety Department continuously strives to improve every aspect of our business both in process and presentation. This questionnaire may be submitted online or printed and mailed to Attn: Director of Building & Safety, P.O. Box 190, Huntington Beach, CA 92648. We appreciate your feedback.

Type of Service (check one):

Permit Application   Plan Review   Building Inspection   Other

Service Evaluation (check one)

1= Excellent     2=Very Good     3=Acceptable     4=Needs Improvement     5=Poor

Staff Courtesty 1 2 3 4 5
Staff Knowledge 1 2 3 4 5
Wait Time 1 2 3 4 5
Processing/Service Time 1 2 3 4 5
Quality of Printed Material 1 2 3 4 5
Quality Internet Site/Material 1 2 3 4 5
Overall Experience 1 2 3 4 5

Other Comments/Suggestions:

Optional Information

Name of Employee(s) who assisted you

Your Name:

Address:

Phone:

I would like to be contacted by phone

Email: